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Shipping-Returns & Refunds

*Shipping updates

 

We’re still here to help, still here packing orders, and our delivery providers are still here to deliver your Beauty Dotcom orders.

 Whilst some delay is expected on deliveries outside the UK, our carriers are still doing their utmost to meet their timescales, and we’re still able to supply all your favourite Skincare, Hair Care and Body treats!

During this period of uncertainty, relating to CONVID-19, your parcel might be slightly delayed. Please allow up to 5 working days after your order is placed for the normal Standard Free delivery: For Royal Mail 24 Tracked, delivery could be an additional 3 working days after order placed.

We’re confident your order will arrive safely please bear with us, but if you do need to contact us, pop us an email at info@beautydotcom.com or live WhatsApp chat us and we’ll get back to you within 24 Hours. As our customer service team is currently working remotely, our phone lines are down.

 Thank you for your patience and for visiting Beauty dotcom, we really appreciate it!*

 

Returns & Refund Policy

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

 

Right to Cancel

You have the right to cancel this contract within 14 days without giving reason. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires physical possession of the goods.

To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (e.g. by selecting the appropriate option in your account or a letter sent by post). You may use the example model cancellation form below, but it is not obligatory.

Please ensure that the items you are returning are unopened and in any original packaging. Unwanted goods need to be in pristine condition with any retail seals unbroken.



If you need to return an item, please Contact Us with your order number and details about the product you would like to return. Alternatively you can do this easily and quickly via the Return section under your account on www.Beautydotcom.com. We will respond as quickly as possible with instructions for how to return items from your order and ease you through the process of return

 

Shipping

Orders placed before 2.00pm (Monday-Thurs) will be delivered within 2 to 3 working days between the hours of 9.00am and 5.30pm free of charge. 

No orders are processed, dispatched or delivered on Bank Holidays or weekends. For deliveries outside of mainland UK further charges will apply.

Any dates or times quoted for delivery are approximate only and you acknowledge that no delivery date can be guaranteed as it may be affected by circumstances beyond our control.

Unfortunately orders to Northern Ireland, Scottish Highlands and Islands, Scottish Lowlands, Isle of Man, Scilly and a number of England/Scotland Border postcodes my take slightly longer to arrive.

Beautydotcom will not accept liability for lost orders if you select for your parcel to be left in a safe place or with a neighbour. Beautydotcom will only consider claims for lost items sent 10 working days after the latest due date.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
 

On International deliveries some of our products are classed as dangerous goods by IATA. This will impact our ability to deliver to certain destinations and use certain delivery methods. The delivery options available for your order will be able to be selected when you checkout.  Delivery timescales are estimated and could be affected if your parcel is very heavy or delayed by Customs entry procedures.